Because the clock had been recently refurbed by us the strength of the springs increased. We realised we were looking at part of a key. It was clearly recently departed from its parent. A week later we found a small fragment of metal in the case.
The clock came back and we did a full strip down diagnostic and found no problem. Arthur collected the clock and it ran brilliantly, but then one day it made a loud bang when he attempted to wind it. He gave us a blank cheque order and we did a brilliant job on a difficult movement at half the price of our competitors. So I’ve just realised that the point of writing this article has little to do with a P18 movement and Arthurs clock although ill give you and abridged dialog.Īrthur has had two clocks reparied and restored by us. That is a bit dramatic but, you know, it bothered me. So basically if your going to do this job you either do it with everything you expect you will need in a worst case scenario, or save yourself a nervous breakdown. Of those 1 in 20, for the vast majority of the time, the problem is a person not understanding how to run a weekly clock and the key “do’s and don’ts”. 1 in 10 is just what you have to deal with if your on a professional journey, and 1 in 20 is background and what to expect if you have machinery, knowledge and experience. So, return jobs happen, but one of the key aspects of running a busy clock repair business is to know what a natural unit rate of return is.ġ in 5 is appalling. Returning clients with problems are a huge drain on just about every aspect of the business. If you dont deliver then the client will come back again and again with problems. Can you please return this cherished whatever to good working order”, if you are going to say “yes” you have to know you have the required experience to deliver. If I said to you “look, I hear you are good and thats what I need. It means its got to be perfect the money is secondary. When you get an instruction like that, you pay attention. Ok so we had a nice c1900 Bracket clock in for a blank cheque resto.
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